Group Lessons

Swim Assessments are optional. We have create a virtual swim lesson assessment to help you with selecting the correct lesson type. If you need further assistance, please ask at the front desk and we can schedule a swim lesson assessment with one of our Swim Instructors.

Swim lesson participants are permitted on deck to get ready for their swim lessons 10 minutes before the start of lessons.

Please do not come any earlier than 10 minutes before as our team is preparing the pool for lessons and transitioning from recreational open swim to programming.

If you arrive any earlier than the allotted 10 minutes, you will be charged the daily rate admission.

A couple of things to consider bringing would include: a towel, a change of clothes, sunscreen, goggles and water. Dive/Snorkel masks are not allowed for lessons. Goggles must only cover the child\’s eyes if they wish to use them during swim lessons.

Only approved bathing suits (non-cotton or containing any metallic parts) are allowed in our pools. The lifeguards have the ultimate decision on what is acceptable and what is not. Inflatable toys and arm floaties are not allowed.

Swim diapers are required on all children who are not potty trained. Changing diapers on the pool deck is prohibited by state law. Changing tables are provided in restrooms.

For a visual on proper swim attire, please see our pool rules.

Unfortunately, no. With back to back lessons and limited pool space, we cant allow children to remain in the pool once their lessons have been completed.

Yes, all participants of our swimming lessons must pass a level prior to beginning the next level. This is for safety reasons for the Instructor, your child and all participants within the group.

Please keep in mind that each group lesson is geared to assist all participants of similar swim capabilities and provide each one a safe and learning atmosphere. Our group lessons are geared to help participants better themselves in the water, whether it is being more comfortable and/or improving their swim strokes, while also teaching safe water practices.

If an instructor sees a participant is not suited for the currently enrolled group lesson (comfortability in the water, swimming capabilities, age of participant, etc.) the instructor may move them to a higher or lower group lesson. The instructor has final say in which level and/or group the participant should be placed in, all based on the skills and experience of each participant. If this is to occur, the instructor will inform the Pool Manager who will notify the parents.

You are responsible for being on time to all lessons. If the participant is late, the instructor(s) will not schedule a make-up lesson. The same goes for lessons that are missed entirely. Group lessons will always start at the designated lesson time unless weather interferes.

Participants that are late may join their designated lesson, but will only be given up to the allotted time. If none of the participants arrive within 15 minutes after the start time for the lesson, the instructor has the right to cancel that lesson for the day. Lessons will not be made-up or refunded for tardiness or absence.

There are no make-up lessons available for group lessons. If a lesson occurs and it is running more than half the scheduled time but called short due to weather and/or other reasons, that lesson will count. If the lesson is canceled due to weather and/or other unforeseen circumstances and it was less than half the scheduled time, you will be credited back for the 1 missed lesson.

No individual make-up lessons will be allowed. No make-up lessons will be provided to individual students who miss time due to illness. Our instructors are not allowed to conduct make-up swim lessons at home residences due to personal safety and liability concerns.

If an individual class has to be canceled due to unforeseeable circumstances by the Aquatics Center, everything will be done to make up the class at a later date, but make-up lessons are not guaranteed. Please see our make-up lesson policy.

Once a class has started or guest use of the aquatics facilities has started, no refunds will be granted without a medical excuse. Refunds for medical excuses will be prorated from when we receive your doctors note. If a doctors note is sent over after the session of lessons is over, there is no refund.

No refunds will be granted for rental, activity or class no-shows.

Swim lessons will be canceled in the event there is an inclement weather warning. An inclement weather warning is defined as:

If lightning is observed or thunder is heard by any Aquatics staff member.
It is raining so much that the bottom of the pool cannot be seen
Be aware we will open if it rains, but if it is severe rain that we cannot see the bottom of the pool then the pool will be temporarily closed until the bottom can be seen.

It is The Swimming Swan’s policy that all patrons must clear the pool and deck for any of these warnings. The weather will be observed for 30 minutes before further action is taken. If after 30 minutes, the weather has cleared, staff will resume operations and patrons will be allowed back into the pools. If the weather does not clear, Management will determine if the pool will be closed for the remainder of the day.

Swim lessons will resume once the aquatics staff gives the OKAY. Every effort will be made to contact parents if it is suspected that your swim lesson will be canceled for the day.

We do our best to provide the optimal learning environment and experience for everyone taking our courses. If any participant has any condition and/or accommodation needed for any disability, please ensure to tell the front desk and/or management before/during your registration.

We wish to ensure we are doing everything in our power to help you during swim lessons, but we need to be made aware beforehand to properly prepare. Any medical conditions that may affect the participant during the lesson should also be informed at registration and to the instructors to ensure the safety of all participants within the lesson.

Parents may not leave the pool deck during the swim lessons. They must be available to take a child to the bathroom if the child needs to go during a lesson as swim instructors and lifeguards cannot leave the other youth in order to take them. Parents are asked to stay in the picnic table area during swim lessons to ensure all children are engaged with the lesson. If an instructor asks you to be closer, that is fine but no parent can be on the edge of the pool once lessons start.

We welcome any feedback on our team. If you would like to share any feedback, please feel free to email, Melissa@theswimmingswan.com

If in the event you’d like to speak to the on-site pool manager, we ask that you find an appropriate time so that lessons and other aquatic programming are not interrupted.

All participants and parent or guardians of participants will be given the opportunity to fill out an evaluation form at the completion of the season.

Refunds will be given for private lessons with a minimum of 1 weeks notice. We will not make any adjustments to this policy.

We kindly ask that you make sure you can attend all private swim lessons that you register for.